FAQs

How long until I receive my order?

All our products are currently built upon purchase and do not keep regular items in stock due to limited space. We currently order parts and build equipment in large batch orders every 2 to 4 weeks depending on order volume which drastically helps us keep our end user cost down, which means we can charge less and keep more money in your pockets.
Typical lead times on all products are any where between a 6-10 weeks since everything is built upon purchase.
Pre-ordered item delivery estimates are as stated and can be subject to change depending on the current state of the supply chain, unexpected delays, and how quickly our local machining and coating partners can process our orders. We promise to provide status updates on progress and/or delays via our social media. If you have any concerns, then please never hesitate to reach out to us.
Our company goal is to bring high quality, extremely functional, and affordable gym equipment to the average everyday hardworking American.

What does a pre-order mean?

A pre-order is when you purchase a product before it is released. This means the product will be built/fulfilled then shipped at a later date, typically when we reach a "Minimum Order Quantity" to reduce manufacturing and overall consumer costs.
We do pre-orders to gauge the market interest and demand for new products for planning future material orders/stocking.

Do you offer other custom colors?

At this time no we do not because we are a small, emerging company. So for the time being we will only offer black powder coat and bare steel, so we can focus on efficiently fulfilling all orders as efficiently and timely as posts. This helps us keep our end user cost down and make our equipment available to the average hardworking American.

What if I am missing parts?

Please use the "Contact Us" form on our website and we will ship you the correct parts.

What if a part breaks?

Unfortunately things happen, but we will always stand behind our products and provide excellent customer service.
Please use the "Contact Us" form on our website and we will ship you a replacement part(s).
We will also ask for pictures and additional information so we can forward the issue to our engineering department to evaluate and improve the part so we can prevent it from happening again.

What is your warranty policy?

All mechanical parts are covered by our lifetime replacement warranty. Please use the "Contact Us" form on our website and we will get the issue resolved.
Cosmetic finishes/paint defects are covered for 30 days and does not cover chips, scratches, or scraped from shipping since this is out of our control and we diligently wrap and protect everything before it leaves our hands. (Bare steel parts that develop surface rust are not covered given the fact that they are sold with the intention to painted by the customer)
Upholstered parts are covered for 90 days.

What is your return policy?

Our return policy is 7 days from the receiving of the parts. Customer are required to pay for return shipping under most circumstances unless the return is due to an error on our behalf.
Please use the "Contact Us" form on our website and we will contact you with further instructions.

What is your damaged part policy?

Mistakes happen, it’s just an inevitable part of life. All mechanical parts that are structurally damaged or functionally impaired are covered by our no BS warranty. This mainly means hardware, mounts, brackets, and plates that are damaged beyond use because of a shipping problem or a design mistake.
We will evaluate each issue on a case-by-case basis which will require pictures and an explanation of how the part was damaged happened.

What other projects are we working on?